Shipping & Returns
How ordering, delivery and customer service work for our inquiry-only website.
Our website is a gallery of our products and services; it does not accept online checkout. Contact us about an item or project, and we will discuss pricing, production, shipping or pickup and the terms of your individual order before you commit.
Shipping and delivery
Many Red Wolf products are personalized or made to order. Preparation and delivery depend on the item, its customization, order size and destination. We confirm the anticipated production time, shipping or pickup options, and applicable charges for each order before you proceed.
If you're ordering for a specific event or date, please contact us with your deadline before ordering.
Custom and personalized items
Personalized products often involve artwork preparation, custom text and placement decisions. Before placing an order, review the spelling, names, dates, color selections and any proof you receive. We will discuss applicable changes, cancellations, return or exchange terms with you before an order is finalized.
Returns, damage or order issues
If you have questions about a purchase, a damaged shipment, or an item that doesn't match what was agreed upon, contact us with your order number, a description of the issue and photographs where helpful. We'll review your situation directly and discuss an appropriate resolution.
Shipping customer-owned items for engraving
For knives, serving pieces, keepsakes or other items you already own, please speak with us before shipping anything. We need to review material compatibility, suitability and handling arrangements before accepting the work.
Have a question about ordering?
Reach us at hello@redwolflaserworks.com or send a message through our contact page.
Contact Red Wolf